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Institute for Cross Cultural Management (ICCM)

Institute for Cross Cultural Management Hired to Advise Orlando Airport on New Terminal

Florida Tech-based Institute to Assist with Design, Operations  

MELBOURNE, FLA. — Florida Institute of Technology’s Institute for Cross Cultural Management will serve as an international cultural consultant on the $1.8 billion South Terminal Complex project at Orlando International Airport.

The Greater Orlando Airport Authority selected the institute, known as ICCM, earlier this spring after a competitive bid process. Under terms of the contract, which could extend at least five years, ICCM will advise on cultural matters in regards to the design, development and operations of the new terminal and related existing facilities.

More than 5 million international passengers used Orlando International Airport among the record total of 38.8 million passengers for the 2015 calendar year. The overall number is expected to exceed 41 million by the end of this year.

The capital improvement plan at the airport that includes the new terminal, which the airport board approved in March, “reflects the growth of our global appeal as an international travel gateway for business and leisure,” authority Chairman Frank Kruppenbacher said at the time.

Nearly four dozen scheduled international destinations are served from Orlando, including flights to Central and South America, Canada, the Caribbean, Europe and the Middle East. As the cultural consultant, ICCM will help key constituencies in the new terminal project understand and address the cultural diversity represented by these and other destinations and the passengers they bring to Central Florida.

“Given the global demographic trends, the significant current number of international travelers to the Orlando airport, and the increase in international travel that will follow the South Terminal Project, the inclusion of a cultural lens in the planning, design, development, and operations of the facility is a savvy strategic decision,” said ICCM Executive Director Richard Griffith.

Construction on Phase 1 of the South Terminal Complex could begin as early as the first quarter of 2017 and be operational by 2019, according to the authority.

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